Record sessions – save snapshots of sessions to view later from session logs.Performance Viewer – get near 60 FPS when accessing a customer’s computer via desktop, possibly the fastest remote support solution available.Screen Share – provide a demo or assist in troubleshooting by sharing screen with customer.File transfer – exchange files from the customer’s computer with their consent. Chat support – initiate live chat during remote support sessions to offer personalized solutions to the customer.Single Sign-on – enables technicians to securely authenticate their account and access multiple systems with a single set of credentials.With this new update to the HelpDesk service, technicians have access to a variety of features to assist in supporting their customers including: View logs of all activities performed from the HelpDesk web interface including the date and time of the session, the topic/query to be covered, the type of session – either remote support or screen share, customer detail and session status.Multiple technicians can join a support session simultaneously. Sessions created within a group are available to all the technicians within the group. Adding technicians to specific groups within their organization.The service allows company administrators to perform functions that help to oversee and manage their HelpDesk account, including: HelpDesk allows companies to enable their IT technicians to remotely connect to any PC, Mac, Linux, iOS, Android devices, and servers and offer real-time support from anywhere. With RemotePC HelpDesk, organizations are equipped to address customer support queries with a fast and easy to navigate remote support platform. RemotePC has released a new version of their on-demand remote support solution RemotePC HelpDesk, giving IT admins and MSPs access to new features, a simplified interface, and enhanced performance, making it possibly the fastest and most versatile remote support service available.
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